ServiceNow Knowledge17

KPMG LLP (KPMG) is a diamond sponsor of Knowledge17—the premier global user conference focused on the latest ServiceNow platform innovations and capabilities to deliver automation across the enterprise.

631861_ServiceNowK17 (002)

Harness the power of the ServiceNow platform with KPMG!

For the sixth consecutive year, KPMG is proud to be the top sponsor of Knowledge17, the ServiceNow Global User Conference being held on May 7-11 in Orlando, Florida.  This year, 15,000 ServiceNow community experts, customers, partners, and developers are expected to attend.  They will learn leading practices, experience hands-on training, and hear about the latest innovations on the platform with a focus on information technology (IT), human resources (HR), cyber security, and customer service management.     

Featuring KPMG’s FORTUNE 500 clients and their enterprise success stories, KPMG will deliver a powerful customer keynote and multiple breakout sessions where attendees will hear critical insights on how IT can become a business broker, integrator, and orchestrator of transformation!

Connect with KPMG in our premier booth location of the expo hall to experience demos of our leading solutions and innovations for IT, HR, customer service, security, GRC, ITFM, PPM, and much more!  Our clients will join the KPMG team in the booth to share how IT is transforming how they provide services to their organization. All booth visitors who experience a KPMG solution demo will be eligible to win an Alexa Echo!                                                                                


Schedule a meeting with a KPMG Advisor during Knowledge17


The Late Morning Show with KPMG!

Featuring Marriott, Nissan, Qualcomm, and Cox Automotive

Tuesday, May 9, 11:40 a.m. – 12:30 p.m. Chapin Theater, West Concourse Level III

Join your host, KPMG CIO Advisory Principal Mitch Kenfield, for a fun and informal — but very informative— talk show with special guests and industry luminaries from Marriott, Nissan, Qualcomm, and Cox Automotive! These executive leaders will take the stage to share how their firms are harnessing the breadth of the ServiceNow platform to deliver automation and innovation across their businesses.  Truly transformative in their approach, learn how these technology strategists are enabling warp speed disruption and results in HR, security, CSM, ITBM, ITSM, and much more—making ServiceNow indispensable to their organization! 


Register for the KPMG Power Session now.

Attendees will enjoy the “Top Ten with KPMG” and be entered to win great Bose prizes that will be raffled live during the session, all with the promise of a few laughs along the way! 


Customer Panelists:

Donna Woodruff  | Enterprise Service Enablement Leader | Cox Automotive

Ken O’Connor  | VP, IT Delivery | Marriott International

Judi Hartbarger | Information Systems | Nissan Group of North America

Nicole Gross  | Director of IT – Office of the CIO | Qualcomm, Inc.


Show Host:

Mitch Kenfield | ServiceNow Executive Sponsor and U.S. Practice Lead Partner | CIO Advisory, KPMG LLP


Working at Lightspeed

Wednesday, May 10, 8:30 AM - 10:00 AM

KPMG client, Rahn Wakeley, Head of Cyber Security for AMP Bank will join ServiceNow Chief Product Office CJ Desai at the Wednesday General Session Keynote.


Join us at the following sessions to learn leading practices and hear client success stories:


Sunday, May 7 8:00 am  -  5:00 pm

Monday, May 8 8:00 am  -  5:00 pm

Transform the Customer Experience with ServiceNow Customer Service Management and Field Service Management (2-Day Course)

Farah Remtulla, Director, CIO Advisory, KPMG LLP

ServiceNow Customer Service Management and Field Service Management applies service management disciplines to customer service and support for your external customers and partners.

Using ServiceNow Customer Service, you can not only optimize your customer service and support functions and provide the best possible service to your customers, but also offer an end–to-end service management solution with integrated Incident, Problem, Change, Configuration, and Field Services, as well as a structured Service Catalog.

Join our workshop to discuss how to get started transforming your Customer Service Support Strategy. We will discuss how to leverage a single platform to provide end-to-end support to your customers allowing for improvements to Customer Service delivery, share testimonials of recent implementations and the business value gained by our customers, and offer working sessions based on use cases to help you develop an improved customer experience strategy.

Your anticipated outcomes will be improved customer satisfaction, smarter customer interactions, and self service capabilities driven from comprehensive case resolution with a 360 view of your customer. Join us to learn more about how we help transform the customer’s experience while reducing the effort to deliver world class service


Tuesday, May 9 10:30 am – 11:20 am

Thrive in a Digital World with an enhanced portal interface and a human-centered design approach

Piyush Anand, Director, KPMG LLP

Michael Higgins, Digital Specialist, KPMG LLP

KPMG believes that true innovation exists where human insights meet digital thinking and value can be driven across the organization by following a human-centered design approach. Join us to discuss client success stories in implementing a highly functional self-service end user portal and how KPMG has developed a starter pack on the Service Portal platform which offers an accelerated implementation.

Tuesday, May 9 2:40 pm – 3:30 pm

Nissan leverages GRC to build efficiencies and automate audit process

Chris McGee, Managing Director, Advisory, KPMG LLP

Angela Leggett, Manager, Advisory, KPMG LLP                   

With ServiceNow's GRC module, Nissan streamlined JSOX IT control processes to meet strict Japanese financial reporting and internal controls that protect investors. Using built-in and custom workflows and native CMDB integration, Nissan automated control testing, ending manual e-mail notifications for audit requests.  Benefits included better insight; real-time controls and issues reporting; more informed, automated audits; and a streamlined user experience for IT control owners. 


Tuesday, May 9 3:50 pm – 4:40 pm

Visibility Into outsourcing: KPMG’s Contract Performance Manager improves governance through automation

Kevin McDonald, Vice President, BPO Governance and HR Operations, The E.W. Scripps Company

Hadir Sesi, Head of Vendor and Supplier Management, Information Systems Strategic Planning and Control, Astellas US

Denis Berry, Principal and Global ServiceNow Executive Sponsor, KPMG LLP

Liz Evans, Principal, Advisory, Shared Services & Outsourcing, KPMG LLP

Faced with significant operational inefficiencies and a lack of a robust governance capability, EW Scripps and Astellas knew they needed an improved approach to manage outsourcing contracts. Specifically, they needed increased visibility, established and streamlined governance functions, and improved analytical performance. They turned to KPMG cloud enabled intelligence engine—Contract Performance Manager built on ServiceNow— to achieve these goals and drive value from their third-party portfolio. 


Wednesday, May 10  11:40 am – 12:30 pm

Run IT as a business: Maturing from CIs and tickets to true enterprise IT financial management

Courtney Tornow, Grainger

Jordan Little, Manager, Advisory, KPMG LLP

Ram Ramanujam, Director, Advisory, KPMG LLP 

KPMG enabled an industrial manufacturer with the capability to “allocate” cost and become a change agent to drive rigor and compliance across ITSM processes, leveraging ServiceNow Cost Transparency. They changed the conversation from Configuration Items and tickets to a value-based discussion backed by total IT spend as well as total cost of ownership insights. Our client scaled this new financial management capability to meet the needs of an enterprise-wide ITFM program.  


Wednesday, May 10 11:40 a.m. - 12:30 p.m.

Six weeks to Security Operations on ServiceNow

Rahn Wakeley, Head of Cyber Security, AMP Bank

Marilyn Nelson, Executive Director, KPMG

Due to compliance obligations and mitigating the ever growing Security Threat, AMP wanted to implement a robust Security Operations solution swiftly and quickly. KPMG and ServiceNow partnered to embark and a Security Operations transformation project. The timeline was tight, the expectations were high and KMPG was able to deliver the desired solution from requirements gathering through design, build, test and deploy the full suite of Security Operations on the ServiceNow platform in six weeks.


Some or all of the services described herein may not be permissible for KPMG audit clients and their affiliates.

Connect with us

Denis Berry

Denis Berry

Principal and Global ServiceNow Executive Sponsor
+1 312-665-2866 LinkedIn
Mitch  Kenfield

Mitch Kenfield

Principal and US ServiceNow Practice Leader
+1 404-222-3295 LinkedIn
Gavin Booth

Gavin Booth

EMEA ServiceNow Leader
+44 20 76942732 LinkedIn
Louie  Velocci

Louie Velocci

Canada ServiceNow Leader
+1 902 492 6012 LinkedIn
Marilyn  Nelson, APAC

Marilyn Nelson, APAC

APAC ServiceNow Leader
+61 2 9335 7369 LinkedIn