United States

The Case for the SIO: A Guide to Navigate the New Challenges of Service Management

Nov 08, 2013
From the Advisory Institute

Organizations find themselves having to rethink service management in order to stay competitive. Cheap, flexible, high quality are not trade-offs anymore, and can now exist within the services landscape simultaneously.

Through empowerment and by integrating different disciplines, the services integration office (SIO) can function as a smart hub enabling the day-to-day operations of any organization.

This article offers suggestions on how to get to that next level and insight on:

  • Role of the SIO
  • Service management challenges the SIO can tackle
  • Components of the SIO

Read The Case for the SIO


Contact KPMG
Felix Acosta
IT Advisory