Nov 08, 2013
From the Advisory Institute
Organizations find themselves having to rethink service management in order to stay competitive. Cheap, flexible, high quality are not trade-offs anymore, and can now exist within the services landscape simultaneously.
Through empowerment and by integrating different disciplines, the services integration office (SIO) can function as a smart hub enabling the day-to-day operations of any organization.
This article offers suggestions on how to get to that next level and insight on:
- Role of the SIO
- Service management challenges the SIO can tackle
- Components of the SIO