From the CIO Advisor Blog Series
The automation of knowledge work has the potential to create a new class of “digital labor", according to Cliff Justice, Principal in KPMG’s Innovation & Enterprise Solutions team.
Fueled by changing global demographics, big data, analytics, cloud computing, machine learning and artificial intelligence, automation has the potential to drastically change business. Even higher-skilled knowledge job categories in medicine, legal services, accounting, finance and law enforcement are all in scope to be augmented or replaced by cognitive technologies.
Read Cliff Justice's article on cio.com: Cognitive Technology and the Automation of Everything
Listen to the Advice Worth Keeping podcast by Cliff Justice, The Operational Transition from Human Labor to Digital Technologies.
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.