United States

Embracing the cognitive era

Jan 22, 2016
From the Advisory Institute

Using automation to break transformation barriers — and make every employee an innovator.

The cognitive systems era, which is the most exciting phase of enterprise transformation in more than a century, is upon us. Cognitive software mimics human activities such as perceiving, inferring, gathering evidence, hypothesizing, and reasoning. And when combined with advanced automation, these systems can be trained to execute judgment-intensive tasks.

As such, cognitive automation is creating a new class of digital labor that can enhance human skills and expertise, making every employee an innovator, transforming the enterprise into an engine of innovation.


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For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.