Jan 22, 2016
From the Advisory Institute
Using automation to break transformation barriers — and make every employee an innovator.
The cognitive systems era, which is the most exciting phase of enterprise transformation in more than a century, is upon us. Cognitive software mimics human activities such as perceiving, inferring, gathering evidence, hypothesizing, and reasoning. And when combined with advanced automation, these systems can be trained to execute judgment-intensive tasks.
As such, cognitive automation is creating a new class of digital labor that can enhance human skills and expertise, making every employee an innovator, transforming the enterprise into an engine of innovation.
Read the paper
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.