Mar 24, 2016
From the Advisory Institute
The advancing capabilities of robotic process automation (RPA), machine learning and cognitive technology holds the promise of transforming business services and creating a new category of digital labor.
But in order to avoid some of the potential pitfalls of such rapid proliferation without IT involvement, CIOs should quickly gain an understanding of what the convergence of robotic process automation and cognitive technology is, how it is used, and how to best deploy it in their enterprise.
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.