Apr 15, 2017
From the Advisory Institute
We believe digital labor can be one of the most powerful and valuable methods for companies to change their futures and potentially improve the world in which we live. Nearly two-thirds of senior leaders reported on a recent survey that they are looking at automation and robotics with the specific purpose of reducing their reliance on labor. But making such sweeping decisions with such enormous impact can’t be taken lightly.
Decisions on how to use cognitive automation can have lasting effects on your workforce, on communities and on the entire world. They require digging into a company’s deepest core values. This article presents some compelling steps to take and questions to consider that dig into companies’ deepest cultural beliefs when making these tough choices.
Read the article
For ethical considerations to keep humans top of mind read the Reality Check blog, Busting three intelligent automation myths.
For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.