United States

The Integration Imperative as the Driver of Reform: U.S. State and Local Government Innovations in Human and Social Services Delivery

Sep 17, 2014
From the Government Institute

Deliver more services, to more people, more effectively — but with tighter budgets and increasing expectations for service scope and access.

These broad, intersecting challenges are being addressed in new ways by many state human and social services agencies. The goal: Integrate services by leveraging new technologies and approaches to delivery in order to improve operations and better meet the needs of clients and community partners.

This Government Institute research strategy paper, commissioned by KPMG, documents the specific ways in which states and localities are improving service delivery through integration.