United States

Joseph Ward on the Creation of a Federal Shared Services Governance Model

Oct 27, 2015
From the Government Institute

The General Services Administration (GSA) and Office of Management and Budget (OMB) announced the creation of a governmentwide shared services management and oversight operating model. The plan includes a governance board led by OMB that will make decisions for the shared services community, and GSA will create a Unified Shared Services Management office to interface with users, providers, and functions.

Joseph Ward, a Director in KPMG’s Federal Advisory practice and former head of the Interior Business Center, one of the four federal shared services providers, told In Depth with Francis Rose on Federal News Radio why the management team will be important to the success of shared services across government. “Establishing this entity at GSA is the right direction because if you are going to expand shared services in the federal government which is certainly needed, and accelerate that due to all of the stovepipe systems in the federal government, this is one way to help speed it up,” said Ward.

According to Ward, agencies need to better figure out the cost and quality of their services today before discussing strategy with federal shared services providers. Federal agencies do not typically have key performance indicators (KPIs) which are needed to accurately measure the performance of federal shared services providers who have established service delivery KPIs.

Listen to the Federal News Radio interview.

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Joseph Ward
Director, Federal Advisory