United States

Enhancing client and case management in health and human services

Jan 16, 2017
From the Government Institute

States across the country are aggressively pursuing opportunities for program and service delivery integration to improve the delivery of health and human services programs and services.

The second paper in KPMG's health and human services integrated services delivery series focuses on integrated client and case management, highlighting the opportunities that states have to implement foundational business processes and technology enablers that achieve administrative efficiencies as well as support improved client outcomes.

Enhancing client and case management
Part 2 of KPMG's integrated services delivery series

Part 1 in KPMG's integrated services delivery series:

Finding the "right doors" for your clients
The first paper in the series focuses on integrated channel management, highlighting the critical ways states can unlock the power of delivery channels to enhance client self-service, improve customer experiences, drive clients towards the “right door” that benefits them, and realign costs to worker-based activities that will improve client outcomes.

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Contact Paul Hencoski
Paul Hencoski

U.S. Lead Partner - Government Health and Social Services