May 23, 2017
From the Government Institute
While not new for government organizations, intelligent automation is relatively new to the back room of government which is largely driven by legacy systems. Enabling technology like intelligent automation will be a key factor in government's digital transformation.
This layman's guide defines the three classes of intelligent automation, offers potential applications and benefits for governments, and provides insight as to why harnessing intelligent automation will be increasingly essential to the business of government in an era of budget constraint and increasing citizen expectations.