In Focus: Government Intelligent AutomationPerspectives on embracing and deploying intelligent automation in the public sector
Government and private sector executives gathered at the KPMG Government Intelligent Automation Forum to discuss this trending topic from a public sector lens.
Representatives from federal agencies, local government, technology vendors, think tanks, and private sector companies spoke about the role that intelligent automation is currently playing in their organizations and the game-changing impact it can have on government missions, business operations, and citizen services in the near future.
Watch the video series for a full event recap.
Intelligent Automation for Government Video Series
The Spectrum of Intelligent Automation
KPMG’s Kirke Everson discusses the various types of intelligent automation and how government is and can leverage the technologies to streamline operations.
Harnessing the Power of Data and AI in Government
Daniel Castro, director of the Center for Data Innovation, discusses specific use cases, the social and economic benefits of AI, and potential pitfalls.
Lessons Learned from Early Adopters
Government and private sector executives share leading practices for piloting and integrating intelligent automation in business processes.
Understanding Intelligent Automation Technology
As a wide range of rapidly developing technologies are available, this panel discusses important features for government such as security and auditability.
Top 5 takeaways from the KPMG Government Intelligent Automation Forum
1. Challenging the myths
Terminology like artificial intelligence and robotic process automation can sound daunting. When segmented into three classes, the technologies and their practical applications in the government environment are easier to understand.
2. Automation is here to help, not hinder
A common misconception is that intelligent automation’s purpose is to save costs through workforce reduction. In fact, automation is meant to streamline mundane, routine tasks to allow the workforce time to spend on more meaningful, strategic, and rewarding tasks.
3. Automation will expand services to hard-to-reach citizens
One of the many potential benefits of technology like chatbots is the ability to more quickly communicate with foreign language speakers, disabled individuals, and elderly citizens.
4. New answers, unprecedented insights
Intelligent automation can enable organizations to harness their massive and disparate datasets more effectively by uncovering previously undetectable patterns and solutions.
5. Prioritize governance and business case processes
Before deploying intelligent automation, organizations should have a business plan and governance model in place.