In Focus: Government Intelligent Automation

Perspectives on embracing and deploying intelligent automation in the public sector

Government  and private sector executives gathered at the KPMG Government Intelligent Automation Forum to discuss this trending topic from a public sector lens.

Representatives from federal agencies, local government, technology vendors, think tanks, and private sector companies spoke about the role that intelligent automation is currently playing in their organizations and the game-changing impact it can have on government missions, business operations, and citizen services in the near future.

Watch the video series for a full event recap.

Intelligent Automation for Government Video Series

The Spectrum of Intelligent Automation

Harnessing the Power of Data and AI in Government

Lessons Learned from Early Adopters

Understanding Intelligent Automation Technology

The Intelligent Automation Outlook for Government

Top 5 takeaways from the KPMG Government Intelligent Automation Forum

1. Challenging the myths

Terminology like artificial intelligence and robotic process automation can sound daunting. When segmented into three classes, the technologies and their practical applications in the government environment are easier to understand.

2. Automation is here to help, not hinder

A common misconception is that intelligent automation’s purpose is to save costs through workforce reduction. In fact, automation is meant to streamline mundane, routine tasks to allow the workforce time to spend on more meaningful, strategic, and rewarding tasks.

3. Automation will expand services to hard-to-reach citizens

One of the many potential benefits of technology like chatbots is the ability to more quickly communicate with foreign language speakers, disabled individuals, and elderly citizens.

4. New answers, unprecedented insights

Intelligent automation can enable organizations to harness their massive and disparate datasets more effectively by uncovering previously undetectable patterns and solutions.

5. Prioritize governance and business case processes

Before deploying intelligent automation, organizations should have a business plan and governance model in place.



Contact Kirke Everson
Kirke Everson

Managing Director, Intelligent automation, Government
+1 703 286 8106

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