United States

Rise of the humans 2: Practical advice for shaping a workforce of bots and their bosses

Oct 31, 2017
From the Government Institute

As governments at all levels adopt intelligent automation, its impact on the workforce must be considered and addressed. Part 2 of KPMG's "Rise of the Humans" explores this concept in more detail and concludes the following:

  • Now is the time for leaders of business to conduct conversations for a higher purpose: to identify the dilemmas, challenges and key considerations that will shape the future workforce and deliver on business objectives.
  • Organizations need to develop transition strategies to manage the disruption to the workforce. Leaders need to be aware of their role and develop the skills required to ensure success.
  • Traditional supply and demand forecasting must be replaced with agile workforce shaping: a structured yet agile approach to determine the appropriate shape and size of the workforce incorporating all elements – e.g., employed vs. contingent, human vs. digital, career ladder vs. career lattice, etc.
  • Early movers are already learning lessons about the best way to deploy Intelligent Automation. One lesson is the importance of preparing the workforce and enabling them to re-skill themselves for new roles.