United States

The rising expectations of constituents

Mar 29, 2018
From the Government Institute

Against a backdrop of technological change not of their own making and beyond their control, governments are under increasing pressure to improve their constituent services. In collaboration with Bloomberg Media Studios, KPMG identified three ways in which constituent services will change in the near term, and the practical steps governments can take today to prepare for the future.

  1. Governments will need to deliver new services much faster
  2. More public-private partnerships will be formed
  3. Data will help governments expand services and revenues
The rising expectations of constituents
This article is a part of The Practical Guide to Disruption series which combines the insights of KPMG's industry specialists with Bloomberg data.


Viral Chawda

Viral Chawda

Principal, Innovation & Enterprise Solutions
+1-214-840-2000 LinkedIn
Dave  Wolf

Dave Wolf

Managing Director
KPMG Experience Design and Engineering
+1 202-470-3736 LinkedIn