Oct 30, 2013
From the Healthcare & Life Sciences Institute
This paper reports on our September survey and provides our perspective on what health plans need to know about challenges and opportunities presented by health benefit exchanges.
Key areas covered include:
- Developing a business model based on the customer, with more effective interactions, new and enhanced products, and higher service levels
- Ensuring a fast and effective response to requirements for accounting reporting and reconciliation
- Further automating manual processes in order to operate and compete as an online business
- Developing business analytics based on strengthened data integration