United States

How Does That Make You Feel? Healthcare providers need new methods to serve empowered consumers and their highly individualized needs

Dec 08, 2015
From the Healthcare & Life Sciences Institute

With federal mandates to drive costs down and provide transparency into the connection between services and fees, competition over who will have the opportunity to treat patients is fierce. The simplest way to think about it is that healthcare buyers are now consumers. And consumers are much more powerful than “patients.”