Feb 09, 2012
From the Shared Services and Outsourcing Institute
This article was written for and originally published by Inside Supply Management. It is reproduced with permission.
Many forward-looking companies are now viewing the supply chain as a flexible, integrated set of cross-functional processes and roles, including:
- Making and delivering
- Ensuring customer service
- Ensuring quality
- Ensuring successful product launches
Updating performance metrics to account for this view can provide more meaningful measurement of supply chain performance and a broader understanding of business and financial implications.