May 11, 2012
From the Shared Services and Outsourcing Institute
As EquaTerra did previously, KPMG undertakes an annual investigation into organizations’ satisfaction with their outsourcing service providers. The research results are recognized as the most extensive and representative "perception study" on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today.
The 2012 BeLux study investigates more than 450 outsourcing contracts held by more than 175 of the top ICT spending organizations in the region. The total annual value of the contracts included in this study is more than €1.5 billion, accounting for around two-thirds of the total BeLux outsourcing market in terms of annual contract value.
All commercial sectors are represented in the study, as is the public sector, including both central and local government organizations.
The study focuses on clients' perceived quality of relationships with their outsourcing service providers in large business-critical contracts.