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Nordic Region ITO Service Provider Performance and Satisfaction (SPPS): 2012

As EquaTerra did previously, KPMG undertakes an annual investigation into organizations' satisfaction with their outsourcing service providers. The research results are recognized as the most extensive and representative "perception study" on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today.

The study focuses on clients' perceived quality of relationships with their outsourcing service providers in large business-critical contracts. All commercial sectors are represented in the study, as is the public sector, including both central and local government organizations.

The 2012 Nordic Region Study

The 2012 Nordic Region study provides deep insights into the changing dynamics of the region's outsourcing market and highlights some powerful warning signs for both clients and providers.

More than 900 outsourcing contracts held by more than 340 of the top ICT spending organizations in the region were investigated. The total annual value of the contracts included in this study is more than €6 billion, accounting for more than three quarters of the total Nordic IT outsourcing market in terms of annual contract value.


Read the Nordic Region ITO Service Provider Performance and Satisfaction (SPPS): 2012 Management Summary