Jun 11, 2012
From the Shared Services and Outsourcing Institute
Is your shared services organization positioned for "commercial upgrading" -- becoming the provider and seller of services to external customers?
Commercialization is the most ambitious among the several strategic options available to capture a higher level of value from a business' shared services organization.
This paper considers factors that contribute to the success or failure of a commercialization undertaking, including:
- Circumstances enabling commercialization
- Capabilities required
- Lessons learned from commercialization efforts already undertaken in the market
Understanding how success factors and risks map to your unique situation will help make the go/no go commercialization decision.