United States

United Kingdom ITO Service Provider Performance and Satisfaction (SPPS): 2012

As EquaTerra did previously, KPMG undertakes an annual investigation into organizations' satisfaction with their outsourcing service providers. The research results are recognized as the most extensive and representative "perception study" on the issues of Information and Communication Technology (ICT) sourcing in the marketplace today.

The study focuses on clients' perceived quality of relationships with their outsourcing service providers in large business-critical contracts. All commercial sectors are represented in the study, as is the public sector, including both central and local government organizations.

Learn more about the study program and access related content.

The 2012 U.K. Study

The 2012 United Kingdom study provides deep insights into the changing dynamics of the U.K. outsourcing market and highlights some powerful warning signs for both clients and providers.

More than 630 outsourcing contracts held by more than 230 of the top ICT spending organizations in the region were investigated. The total annual value of the contracts included is more than £14 billiion, accounting for more than two-thirds of the total U.K. outsourcing market in terms of annual contract value. 

Click on the image below to view key insights from the report or use the link further below to read the management summary.

Click here to view the full size UK 2012 Infographic

Read United Kingdom ITO Service Provider Performance and Satisfaction (SPPS): 2012 Management Summary