Aug 06, 2011 at 10:59 AM
From the Shared Services and Outsourcing Institute
For nearly 20 years, leading organizations have been using balanced scorecards to strategically measure the financial and non-financial performance of different operational functions within their firms.
More recently, they have begun leveraging them to measure the performance of their third-party service providers.
In the facilities management (FM) function, using a balanced scorecard can improve an organization's ability to monitor service provider performance and, if done right, can enable positive change as well.