Sep 24, 2012
From the Shared Services and Outsourcing Institute
Service provider partners need to share their client's ambition to maintain high service delivery performance levels while adapting to rapid change.
The Provider Performance Methodology model, developed by KPMG in the Netherlands, offers an approach and a tool set for improving the capability of service providers to adapt to changing client needs.
Whether you are an outsourcing buyer or a service provider, leveraging this methodology can help you drive improvements, adapt to change and sustain successful sourcing relationships.