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Drive to the Top: The Journey, Lessons and Standards of Global Business Services

While cost reduction has always been a prime driver, shared services is now viewed as a driver of efficiencies, value and fresh ideas across the entire organization.

Based on direct industry feedback and analysis, this white paper is the second in a series evaluating global business services (GBS) maturity as it relates to shared services.

As GBS is expanding and organizations seek a wider array of benefits to drive cost and service improvements, three questions come to the forefront:

  • What are the common elements and approaches to a leading shared services organization?
  • What operational metrics and standards underpin excellence?
  • What are the lessons learned and how can enterprises of all types use them to accelerate their own journeys?


In order to address these questions, the goals of this research study were to:

  • Evaluate the maturity and focus of GBS strategies
  • Detail operating assumptions for the different stages of maturity
  • Derive a benefits and risk analysis for adopting different stages of maturity


Read Drive to the Top: The Journey, Lessons, and Standards of Global Business Services (PDF: 2.18 MB)


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