Dec 04, 2012
From the Shared Services and Outsourcing Institute
Four critical traits that signal success in global sourcing
Managers of dynamic investment funds don't "set and forget," and neither should those who govern extensive global services portfolios.
Service portfolio management surpasses traditional vendor management to enable business support services organizations -- retained, outsourced, shared or distributed around the world -- to transform from order takers to sources of competitive advantage for the business. It's a sophisticated, holistic approach focused on creating value and managing risk.
We have identified some common characteristics in governance organizations that have embraced service portfolio management competency. Learn what these traits are and why they are critical to have for today's complex global sourcing.