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Transforming Cost Allocation for Information Technology Services

Feb 08, 2013 at 02:38 PM
From the Shared Services and Outsourcing Institute

With new options, such as the cloud, shared IT services must have a keen focus on allocating costs effectively and transparently. Managing cost allocations intelligently can be the difference between being a service center versus a value center.

This paper defines five levels of cost allocation maturity and recommends specific, step-by-step methodology improvements.

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