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What's Next in Finance Global Business Services?

Phil Fersht, founder and CEO, HfS Research
Ron Walker, principal, KPMG LLP Shared Services and Outsourcing Advisory
Tony Filippone, EVP of Research, HfS Research
Stan Lepeak, director of global research, KPMG LLP Management Consulting 

What are the emerging trends and drivers in global business services for finance? What are the keys to global sourcing success?

This paper's panel of authors, deeply experienced advisors and researchers in the business process outsourcing and shared services field, offers insight on:

  • Process improvement and innovation
  • A new emphasis on onshore capabilities
  • Change-related issues
  • Evolving governance models
  • The importance of workforce talent
  • Analytics and the benefits of IT systems upgrades
  • Business opportunities for service providers


Read What's Next in Finance Global Business Services? (PDF)


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