Apr 29, 2013
From the Shared Services and Outsourcing Institute
This edition of the South African Sourcing Pulse Survey reflects global business services (GBS) market activity July-December 2012 and makes projections and prediction into 2013 for GBS services and broader economic and market trends.
Insights are gleaned from international and South African KPMG firms’ consultants and advisors who work closely with end-user organizations that are actively or undertaking domestic, near- and off-shore shared services and outsourcing, and other service delivery initiatives. Leading global business and IT service providers have also provided their observations on the market.
Learn more about KPMG's Shared Services and Outsourcing Advisory Pulse survey research program and access other reports on this website.