United States

A Center of Excellence Is a Key Success Factor in Governing Multiple Outsourcing Contracts

Outsourcing is an evolution for most companies. When the outsourcing portfolio becomes large enough to be on senior management’s radar screen, questions about governance begin to emerge. Organizations may gain significant value by establishing an outsourcing center of excellence (COE).

This article defines:

  • Outsourcing governance questions
  • Benefits of an outsourcing COE
  • Why some opt against adopting the COE model or fall short of achieving the full benefits
  • How to measure the success of an outsourcing COE
  • COE “success” check list

 

Read A Center of Excellence Is a Key Success Factor in Governing Multiple Outsourcing Contracts (PDF)