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Outsourcing Transitions: How Not to Stumble and Fall Out of the Gate

An article for Global Services magazine by Charles Arnold, a principal of Shared Services and Outsourcing Advisory, KPMG LLP, and Stan Lepeak, global research director of Management Consulting, KPMG LLP.


Successful transitions can help outsourcing efforts get started out on the right foot and weak or failed transitions may doom an outsourcing effort from the start.  A small percentage of outsourcing transitions are actually completed on time, within budget and to specified requirements.  Given these factors it is important to know how to best negotiate these critical transitions.


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