Jul 12, 2013
From the Shared Services and Outsourcing Institute
An article from CIO.com.
Half of all companies plan to increase their application development and maintenance (ADM) outsourcing, according to research from KPMG and HfS Research.
While the majority of outsourcing customers surveyed are satisfied with the cost reduction and standard delivery performance of their providers, they indicated that outsourcers are falling short in other areas. If buyers are serious about gaining more strategic benefits from outsourcing, they will need to change their approach in several ways.