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Nordic Region ITO Service Provider Performance and Satisfaction (SPPS): 2013

KPMG undertakes an annual investigation into organizations' satisfaction with their outsourcing service providers. The research results are recognized as one of the most extensive and representative "perception study" on the issues of information and communication technology (ICT) sourcing in the marketplace today.

The study focuses on clients' perceived quality of relationships with their outsourcing service providers in large business-critical contracts. All commercial sectors are represented in the study, as is the public sector, including both central and local government organizations.

The 2013 Nordic Region Study

The 2013 Nordic Region study provides deep insights into the changing dynamics of the region's outsourcing market and highlights several powerful warning signs for clients and providers.

More than 450 outsourcing contracts held by more than 150 of the top ICT spending organizations in the region were investigated. The total annual value of the contracts included in this study is more than €5 billion.

Read the Nordic Region ITO Service Provider Performance and Satisfaction (SPPS): 2013 Research Report


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more about Stan Lepeak

Stan Lepeak
Director of Global Research, KPMG Management Consulting