Nov 15, 2013
From the Shared Services and Outsourcing Institute
Buyers of business process outsourcing (BPO) services are potentially missing an opportunity to improve quality and reduce price when contracts are simply extended at the end of their term.
This opportunity is particularly visible in the market for finance and accounting (F&A) services, which is the biggest and most mature BPO market.
This paper describes how to compare contract terms to current market standards and how to adopt a comprehensive negotiation approach.