Nov 07, 2013
From the Shared Services and Outsourcing Institute
KPMG hosted outsourcing buyers in November 2013 for an outsourcing governance roundtable event,Transcend the Transactional: A New Era for Outsourcing Governance.
The roundtable examined the critical questions and concepts organizations should act on to ensure objectives are achieved and drive maximum value from outsourcing relationships.
As part of the discussion, participants were asked if their services governance function was prepared for the future. This report describes their comments about:
- Effectively managing business needs
- Managing risks
- Use of analytics
- Impact of the cloud
- Leveraging social media
- Quantity and quality of talent
Managing Director, Shared Services and Outsourcing Advisory