2014 Shared Services and Outsourcing Outlook Part 1: It's Time for Enterprises to Stop Being Really Good at Irrelevant Stuff
Jan 08, 2014
From the Shared Services and Outsourcing Institute
An article from HfS Research
How can enterprise operations move beyond ordinary and avoid fading into corporate insignificance? It is all about shifting the whole foci of operations from yesterday's fragmented immaturity to tomorrow's mature model.
In late 2013, KPMG and HfS Research completed a large and comprehensive study on Global Business Services (GBS), which identified six maturity leaps that can help operations leaders achieve a certain degree of maturity across their operations.