Service Integration: Maximizing the Benefits, and Minimizing the Risks, of a Multi-Sourced IT Environment
Jan 07, 2014
From the Shared Services and Outsourcing Institute
In a world where most IT organizations source their requirements from a multitude of service providers, service integration is the key to unlocking the benefits of this multi-sourced environment -- reducing risk, driving cost savings and improving the quality of service provided to the end user.
CIOs are also recognizing that service integration can be an effective vehicle for supporting the transitioning of their IT organization from a siloed IT service to an end-user outcome-based service -- one that can be better aligned to the business and the end user.
It can be a catalyst for leading a mind shift change away from an insular focus on how well IT service providers are delivering to their contracts to a focus on how well the IT organization is providing the end-to-end IT service to the business and the end users.
Manager, Shared Services and Outsourcing Advisory