Global Research Director, KPMG Management Consulting
Feb 05, 2014
From the Shared Services and Outsourcing Institute
In 2013, the IT services industry saw customers doing more of their own IT services deals, testing the service integration model and continuing to struggle with outsourcing transitions.
CIO.com asked KPMG's Stan Lepeak and other outsourcing observers to share their predictions for the year ahead. And if they're right, 2014 could be the year customers--and a few robots--take greater control of the IT outsourcing space.
Read 10 IT Outsourcing Trends to Watch in 2014 on the CIO.com website.