Apr 16, 2014
From the Shared Services and Outsourcing Institute
An interview by KPMG's Charles Arnold for Nearshore Americas magazine.
When renegotiating an outsourcing contract, clients are often unfamiliar with industry changes that could work to their advantage. Having already picked the low-hanging fruit, with labor arbitrage no longer a main driver, customers are now hearing from providers that can deliver more operational functions.
This is new territory for many organizations. Navigating the shifts in the market and the changing messages from providers can be a complex journey.
Read Being Selective and Seeking Third-Party Advice Can Be Key to Renegotiating Outsourcing Contracts in Nearshore Americas magazine.
Get more insight from KPMG on outsourcing implementation and transition:
Principal, Shared Services and Outsourcing Advisory