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South African Sourcing Pulse Survey: 1st Quarter 2014

KPMG is pleased to release the findings from its KPMG 1Q14 South African Sourcing Survey. The Pulse Surveys provide insights into trends and projections in end-user organizations' use of global business services (GBS).

Insights are gleaned from international and South African KPMG firms' consultants and advisors who work closely with end-user organizations that are actively or undertaking domestic, near and offshore shared services and outsourcing, and other service delivery initiatives. Leading global business and IT service providers have also provided their observations on the market.

Participants were surveyed on the following topics:

  • Business environment
  • Sourcing approaches
  • Functional demand for specific GBS models


Access the survey results on the kpmg.com South Africa website.

Learn more about KPMG's Shared Services and Outsourcing Advisory Pulse survey research program and access other reports on this website.

Explore Global Business Services on this website.


Contact KPMG
Alida Taylor
Director, Shared Services and Outsourcing Advisory