Aug 05, 2014
From the Shared Services and Outsourcing Institute
In the competitive world of outsourcing, benchmarking tends to become all about cost and price comparisons. Too often, conventional benchmarking is done as a one-time project to prove a point.
However, benchmarking, at its most effective, is built-in and ongoing—it's part of a thoughtful, overall strategy that drives continuous improvements toward major goals over many years. It's not a silver bullet, it's an operational philosophy that's tied to long-term business goals.
The good news is, if you haven’t been benchmarking all along, there are other ways to compare processes, costs and service delivery in a short, meaningful time frame.