Dec 05, 2014
From the Shared Services and Outsourcing Institute
Over-billing is a larger problem in outsourcing than in other service-related IT projects. --Liz Evans
No one likes to be overbilled, yet both buyers and outsourcers know it happens. Often, the assumption is that overbilling is the result of a technical error, not human malfeasance.
But that isn’t always the case, and the outsourcing community is increasingly sensitive to these concerns – particularly after the high-profile example of Infosys Ltd overcharging Apple Inc.
Read Worried About Overbilling? Buyers Beware in Nearshore Americas magazine.