Detailed survey data and analysis.
Dec 02, 2014
From the Shared Services and Outsourcing Institute
Based on market activity from July through September 2014, the 3Q14 Pulse survey report provides insights into trends in end-user organizations' usage of global business services (GBS).
The learnings are gleaned globally from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking domestic, near and offshore shared services and outsourcing, and other service delivery initiatives, as well as from leading third-party global business and IT service providers.
Global Business Services: Executive Leadership Needed to Drive Change
Within the next 3 years, most global companies are expected to undertake the massive project of centralizing their global business services (GBS) within a single organization.
But surprisingly few companies plan to empower a senior executive to steer the organization through the change and ultimately manage the single GBS organization. With no one at the wheel globally, companies are unlikely to realize anywhere near the full value that the transformation can bring.
This edition of the global Sourcing Advisory Global Pulse survey explores the need for an executive leader for the GBS function.
- The lack of an executive leader for GBS functions
- The need to create a customer service culture within the GBS function
- Driving value and key takeaways for GBS functions
Read 3rd Quarter 2014 KPMG Sourcing Advisory Global Pulse Survey Results at kpmg.com/Global.
The Sourcing Advisory Global Pulse Survey Covers the Full Range of GBS Market Trends
In addition to analysis of the role of the global business services executive, the Sourcing Advisory Pulse survey covers the full range of GBS market trends.
These include the following:
- Market demand for shared services and outsourcing
- Top means organizations are employing to improve global business services capabilities
- GBS deal characteristics from the perspective of leading global service providers
- The definition, hype and reality of robotics process automation as it relates to the global business services marketplace