Feb 05, 2015
From the Shared Services and Outsourcing Institute
The outsourcing business case is essential to value realization. All too often, however, the business case is filed away once the decision is made to contract with a particular provider or providers and such contract is signed and executed.
Not tracking benefits realization for key vendor agreements often results in value leakage—not achieving planned benefits—such as:
- Consumption higher than planned
- Planned headcount reduction not achieved
- Business changes not factored into an updated business case.