Jun 10, 2015
From the Shared Services and Outsourcing Institute
Achieving greater maturity enables global business services (GBS) organizations to better compete, better address disruptive technologies, and better deliver on the business outcomes expected by the consumers of the services.
However, many organizations become stuck in the middle of their GBS maturation journey due to their inability to integrate the myriad function-based services and delivery channels in a holistic manner.
For many enterprises, enterprise services management (ESM) can become an enabler of GBS's ability to progress, deliver the business outcomes that drove its establishment, and seamlessly serve the needs of its customers.
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