Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers in various stages of adoption, buyers should understand the impact on their in-flight contracts.
This article offers:
- Average year-over-year steady state productivity gains for traditional IT and F&A outsourcing contracts, as a baseline
- Cost saving opportunities in RPA
- Viewpoints of service providers using automation
- Estimates of service provider margin improvements above contracted levels from productivity gains enabled by RPA
Automation can drive significant cost savings, productivity, and operational benefits. Are you sharing in the gains?
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