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How Robotics Can Improve Legacy Sourcing Agreements

Robotic Process Automation (RPA) is rewriting the rules of outsourcing. With service providers in various stages of adoption, buyers should understand the impact on their in-flight contracts. 

This article offers:

  • Average year-over-year steady state productivity gains for traditional IT and F&A outsourcing contracts, as a baseline
  • Cost saving opportunities in RPA
  • Viewpoints of service providers using automation
  • Estimates of service provider margin improvements above contracted levels from productivity gains enabled by RPA

Automation can drive significant cost savings, productivity, and operational benefits. Are you sharing in the gains?


For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.