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Exclusive Business Process Outsourcing Partnerships: Friend or Foe?

How much value do buyers really stand to gain from entering into exclusive business process outsourcing (BPO) partnerships? 

While the answer as to whether to enter into an exclusive BPO partnership is far from cut and dry, my primary caution is “caveat emptor.”
--Bob Cecil, Principal, Shared Services & Outsourcing Advisory

Before simply accepting what at first blush may sound like an enticing proposition, carefully evaluate your particular situation against the current market. Actively seek out the advice and counsel of third-party advisors and others who have made the partnership tradeoff for themselves.