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Global Business Services (GBS) Journey to Excellence

The adoption of Global Business Services (GBS) as the preferred service delivery model is a high priority for most large companies today. However, a survey of 482 global services practitioners conducted by HfS and KPMG LLP suggests that companies often reach a midpoint in GBS maturity and then pause.

We have found that only those companies that continue on their GBS journey can reap the full rewards of their investment.

This paper describes:

  • The importance of GBS
  • Key factors that enable GBS maturity
  • How companies can develop a GBS strategy based on their unique business models and objectives

Discover the current experiences, viewpoints and intentions with Global Business Services (GBS) of 482 industry stakeholders.  Read The Industry has Spoken: Are we Ready to Make the Leap from GBS to Digital Business Services?

Explore Global Business Services on this website.