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Robotic Revolution – Separating Hype from Reality

Key Findings from KPMG’s 2Q15 Global Insights Pulse Survey

The findings from KPMG's Global Sourcing Advisory Pulse surveys are gleaned globally from KPMG firms' advisors, who work closely with end-user organizations that are actively exploring or undertaking domestic, near and offshore shared services and outsourcing, and other service delivery initiatives, as well as from leading third-party global business and IT service providers.

Separating Hype from Reality

The use of robotic process automation (RPA) services is gaining momentum in the market, though not fast enough to keep pace with market hype. While some dimensions of RPA are far from new, advancements in cognitive capabilities and related technology capabilities expands the scope of RPA applicability.

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The challenges and trends in maturity of RPA.

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Detailed data and survey analysis.

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For more on the impact of digital labor and the automation of jobs on sourcing and service delivery, explore our Digital Labor site to view articles, videos, and podcasts.