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The Global Business Services (GBS) Payoff

Enterprises employ Global Business Services (GBS)—a next-generation operational and organizational model to deliver business processes.  Those with more mature GBS organizations have demonstratively driven greater financial performance by properly activating the right levers.

KPMG International has been conducting detailed research with GBS organizations worldwide for the last 18 months to understand levels of maturity, the impact of specific activities on driving maturity, and the relationship between maturity and other operating characteristics on overall financial performance.

To understand the correlation between GBS maturity and the levers that enable enhanced financial outcomes, KPMG began by surveying and analyzing more than 200 GBS organizations worldwide using a proprietary tool that examines 70 characteristics across 10 competencies of GBS excellence.