May 02, 2016
From the Shared Services and Outsourcing Institute
Over the last 12 years, KPMG has been surveying service providers and its advisors globally to get the latest pulse on the global shared services and outsourcing markets. Starting in 2014, KPMG conducts a separate Nordic Pulse Survey to ensure that we combine findings from a global level with an understanding of the local market and context.
The KPMG Global Insights Pulse survey results focus on interpreting current and future key market trends and conditions. The survey also provides reflections around several key topics from a service delivery transformation point of view.
Based on the top trends in the 4Q15 survey, we have identified these four topics to investigate further in this report and elaborate on Nordic findings:
- Operating model
- The war for talent
- The move to the cloud
Learn more about KPMG Global Insights Pulse surveys on this website.
Explore Global Business Services on this website.