Global organizations in every sector are actively pursuing strategies to increase the maturity of their global business services (GBS) operations, and deliver tangible improvements in performance and competitiveness above and beyond the historical benchmark of merely reducing operating costs.
Among the array of potential improvement options, a focus has intensified on three areas – leadership, governance, and technology – as critical levers in the drive toward greater GBS maturity.
Key findings from the survey on the trends and technologies driving GBS maturity indicate that the roadmap to success requires strategic initiatives designed to:
- Establish and define the role of a CXO level GBS executive leader
- Improve organizational capabilities for optimal GBS governance
- Adopt and exploit opportunities that robotics process automation (RPA), and advanced cognitive technologies offer to enhance GBS maturity
To explore the survey findings in more detail; read the report, and replay the webcast: